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Return Policy

1. If you find any damaged items in your purchase, you can contact our customer service within 7 days of receiving the goods (including Saturdays, Sundays, and public holidays) to request an exchange. Once we verify that the application meets the conditions for return or exchange, we will assist in arranging the return or exchange of the relevant goods. Late requests will not be accepted.
2. Customer service may require you to provide photos and/or videos to verify that the return or exchange meets the conditions.
3. We only accept the following reasons for returns: damaged or defective goods, or goods that were not ordered by you.
4. The following situations are not eligible for return or exchange, including but not limited to: i. Products that are no longer in new condition or have been used.ii. Products that have been washed with water or cleaning agents. iii. Productsthat have been damaged, stained, or are incomplete due to human factors. iv.Color discrepancies between the product and the website photos. v. Any free gifts. vi. Products that have already been returned or exchanged once. vii.Returns due to change of mind. viii. Products obtained through redemption with shopping credits
5. Personal hygiene items (such as masks, PPE personal protective equipment), and all consumable items (such as hand sanitizers) are not eligible for return or exchange
6. Gifts and redemption items cannot be exchanged for cash or other products.
7. Factors such as lighting during photography, mobile phone or computer display screens may cause color discrepancies in photos. The actual product color shall prevail.
8. If the same product is out of stock, you can exchange it fora product of equal or lower value than the original purchase price, or pay the price difference for a higher value product. If you exchange for a product oflower value than the original, the balance will not be refunded. (The product value is based on the unit price on the day of the return or exchange application).

Exchange Procedure

1. Contact our customer service within 7 days of receiving the goods (including Saturdays,Sundays, and public holidays) to request an exchange. Please provide the order or receipt as proof. Once confirmed, return the goods to our office for exchange.

2. The round-trip shipping fees for all returns and exchanges are the responsibility of the customer.

3. Shipping fees are non-refundable.

4. Returns without providing order or receipt information as proof will not be accepted.

5. Upon receiving your return, we will arrange the return or exchange process within 7 working days (excluding Saturdays, Sundays, and public holidays).

6. All returns and exchanges will be shipped via SF Express with freight collect.

7. Any unrequested or non-compliant items for return or exchange will not be processed and will be directly shipped back via SF Express with freight collect, without further notice. Customers will be responsible for any associated costs and risks.

Refund Procedure

1. Customers must clearly understand the terms and conditions before placing an order. Once the order is confirmed, we do not accept any private reasons for cancellation or refund. By placing an order through our store for products/services, you accept and agree to be bound by the purchase terms and conditions. We reserve the right to change the terms and conditions without notice, and customers are responsible for reviewing the terms and conditions before placing an order.

2. Accepted refunds will be arranged within 14 working days.

3. Used shopping credits are non-refundable and cannot be converted into cash.

4. Orders are usually shipped within 7 working days (excluding Saturdays, Sundays, and public holidays) after payment confirmation.Due to unpredictable transportation and delivery times, we do not accept refunds for delayed shipments that are still shipped within the 7 working days.

For any inquiries, please email: multimedia@hk-bulls.com

In case of any discrepancies or ambiguities between the Traditional Chinese and English versions, the Traditional Chinese version shall prevail. We, Hong Kong Bulls Limited, reserve the right to modify the above terms and conditions without notice. In case of any disputes, our company reserves the right of final decision.